FAQs
Delivery
Where do you deliver?
We deliver across Pakistan. See our Shipping & Delivery page for details.
How long does delivery take?
Orders are delivered in 3 to 7 working days on average. See our Shipping & Delivery page for delivery charges.
How much does delivery cost?
Standard delivery is Rs.250 per order, and orders of Rs.15,000 or more get free standard delivery. The charge is shown at checkout before you pay.
What should I do if my order arrives damaged or incorrect?
Please inspect your order when you receive it. If the item is defective, damaged or not what you ordered, contact us immediately so that we can look into it and put it right.
Returns and Refunds
What is your return policy?
You can request a return within 7 days of receiving your item. The item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging, and you will need your receipt or proof of purchase. Read the full Refund Policy.
How do I start a return?
Contact us by email at lifecareofficiall@gmail.com or by phone on +92 309 0369653 before you send anything back. Items sent back without first requesting a return will not be accepted. If your return is accepted, our team will share instructions on how and where to send your package.
When will I get my refund?
Once we have received and inspected your return, we will let you know whether the refund is approved. If it is approved, you are refunded on your original payment method within 10 business days.
Can I exchange an item?
The fastest way to get the item you want is to return the one you have and, once the return is accepted, place a separate order for the new item.
Products
Which brands do you sell?
We sell products from LifeCare, Atom, Ucheck, LifeChek and Yuwell, along with Soft Care adult diapers and the Bstherm electric heating under blanket.
Can I use any test strips with my glucometer?
No. Test strips are made for a specific meter, so buy strips that match your meter's brand and model, for example Ucheck strips for a Ucheck meter. See our glucometers and test strips.
Can a home medical device replace a visit to the doctor?
No. Devices such as blood pressure monitors, glucometers, thermometers and pulse oximeters help you keep track of your health at home, but they do not replace a medical diagnosis. If you feel unwell or your readings worry you, speak to a doctor.
Contact
How can I contact LifeCare?
Email lifecareofficiall@gmail.com, call +92 309 0369653 or use our Contact page.